Terms of Service

1. Who we are

dmreply.in is a done-for-you AI automation studio based in India. We design, build and run AI automations for WhatsApp and Instagram, automate business processes, and ship custom CRMs.

2. Our services and how we engage

A typical engagement runs as follows:

• Discovery + proposal — a free discovery call, then a proposal with scope, architecture, timeline and a transparent cost breakdown.
• Proof-of-concept — an optional working demo for ₹5,000, which is fully redeemable against your final project billing.
• Build — one-time delivery from discovery to launch, starting at ₹50,000.
• Managed — we host, run, monitor and improve your automation for a recurring fee quoted to you.
• Self-hosted — we deploy to your own infrastructure and hand over the code and keys.

Our “live in 45 days” timeline is a target for a standard scope and depends on you providing access, content and feedback on time. It is not a guarantee.

3. Fees and payment

• Prices on the site are indicative starting points; your proposal sets the final fees.
• The ₹5,000 proof-of-concept fee is redeemable against your final billing if you proceed.
• Fees are exclusive of applicable taxes (including GST), which are billed in addition.
• Invoices are payable by the date stated. Recurring (Managed) fees are billed for each period in advance unless agreed otherwise.
• Third-party costs you incur directly (for example, Meta, hosting or model usage on a self-hosted setup) are your responsibility.

4. Your responsibilities

• Give us accurate information and timely access to the accounts and systems we need (such as your WhatsApp Business and Instagram accounts).
• Ensure you have the right to connect those accounts and to automate messaging to your contacts.
• Comply with all applicable laws and with the platform policies referenced below.

5. Third-party platforms

Our automations rely on third-party platforms, including Meta’s WhatsApp and Instagram APIs. Your use of those platforms is subject to their own terms and policies. We are not affiliated with, endorsed by, or sponsored by Meta, WhatsApp or Instagram. Platform changes, outages or policy decisions are outside our control and may affect how an automation behaves.

6. Acceptable use

You must not use anything we build to send spam or unsolicited bulk messages, to harass, deceive or harm people, or in breach of WhatsApp’s Business Messaging Policy, Instagram’s terms, or anti-spam and consumer laws. We may suspend a managed service that is being used this way.

7. Intellectual property

• On full payment, you own the custom deliverables built specifically for you. For a self-hosted engagement, that includes the application code and your keys.
• We retain ownership of our pre-existing tools, frameworks, templates and know-how, and grant you a licence to use them as part of your solution.
• You retain ownership of your own data, content and accounts.

8. Warranties and disclaimers

We deliver our services with reasonable skill and care. Beyond that, the site and services are provided “as is”. We do not warrant that an automation will produce any specific business result, that third-party platforms will remain available, or that operation will be entirely uninterrupted or error-free.

9. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental or consequential losses, or loss of profit, revenue or data. Our total liability arising from an engagement is limited to the fees you paid us for that engagement in the twelve months before the claim. Nothing here limits liability that cannot be limited by law.

10. Term and termination

Either party may end an engagement as set out in the relevant proposal. On termination you remain liable for work done and costs incurred up to that point. Sections that by their nature should survive (such as fees owed, IP, disclaimers and liability) continue to apply.

11. Governing law and jurisdiction

These terms are governed by the laws of India. The courts at our principal place of business in India have exclusive jurisdiction, unless a different venue is agreed in writing in your proposal.

12. Changes

We may update these terms from time to time. The current version always lives on this page with the “Last updated” date above.

13. Contact

Questions about these terms? Email contact@dmreply.in.